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Ratings & Reviews
Resident Reviews
|Recommended: YesResident At Luxe — As a first time renter the staff made it so easy to move me in and staff is amazing
response from property -Thank you for taking the time to write about our community! We appreciate your kind words, and we will continue to work hard to make your experience a positive one.
|Recommended: YesGreat, Except One Complaint. — Staff is amazing Everyone I’ve encountered with has been super sweet and helpful. I always get a quick response to all my questions. They would offer me water and cute treats in the clubhouse. Very welcoming staff, indeed. The complex is very clean and well kept.
ONLY COMPLAINT I have, and the reason why I gave “Parking” a 3-star rating is, because of the people parking all day, everyday at one of the “Loading” areas between Buildings 6 9. It clearly says “No Parking” on the sign but it doesn’t seem like the residents visitors care or they refuse to ignore. During my move these past few days, I would have loved, for myself and my movers, to be able to park there instead of in the street on the fire lane. I have seen many others have to do the same and park in the street to unload their things instead of in the designated area. It’s honestly just a little upsetting to see as a new resident because it’s clear that this habit has been there for awhile. Even though parking may be allowed in other areas of the complex, if this area in particular, is truly a “Loading Area with No Parking Allowed”, there needs to be more visible signs or alertness by staff to inform people not to park there.
Other than that, I’m excited to live here and I appreciate the staff for making everything so seamless so far. Thank y’all
Thank you for choosing us as your new home and for your thoughtfulness in taking the time to review our community with a five-star rating. We look forward to having you as a long-term resident! Please join us at our next Resident Event.
|Recommended: YesGreat Place To Live — Just got here and I am very impressed with the staff and thier professionalism.
Thank you for your feedback! We always love to hear why our residents love us!
|Recommended: YesNice Place — Nice place and good location
Thank you so much for your review! We always strive to make your living experience a great one!
|Recommended: YesVery Good Apartments To Live In. — Very happy with the apartment.
Thank you for taking the time to write about our community! We appreciate your kind words, and we will continue to work hard to make your experience a positive one.
|Recommended: YesOverall — Nice apartment overall. Noted items that needed repairs upon move , no response to any of them
Little noise from surrounding tenants which is nice.
Thank you for your rating!
|Recommended: NoDissatisfied — I was so excited to move into the luxe apartment. But my first weekend here was horrible. Hopefully it’s gets better or I definitely want me resigning
Hi Paul,
Thank you for taking the time to write a review about our community. We hope that you accept our sincerest apologies and we would like the opportunity to discuss and redefine your experience. Please contact us at 469.289.5859 so that we may resolve.
Thank You,
The Luxe at Mercer Crossing Team
|Recommended: YesNice Clean And Spacious Modern Apartments — Apartments are spacious with all modern appliances would have loved if washer dryer were included . My apartment comes with extended padio private garden facing pool making it like super luxurious.
Thank you for taking the time to write about our community! We appreciate your kind words, and we will continue to work hard to make your experience a positive one.
|Recommended: NoLoving It So Far. — Move in was pretty easygoing. Almost got towed while unpacking my stuff but the tow truck driver was cool and helpful. The walk from the parking lot to my unit is a bit far. But overall pretty great
Thank you, and we appreciate your feedback! We'd like to discuss the matter further with you and see how we can resolve the issue. Please feel free to contact us at the main office during business hours.
|Recommended: YesGeneral Review — Property staff is amazing and very helpful. Any issues that we have encountered have been taken care of immediately by maintenance. The maintenance staff is great and courteous. The response is immediate, and they do everything they can to solve the issues. GYM is well kept with great equipment.
Thank you so much for your review! We always strive to make your living experience a great one!
|Recommended: YesAlan Plusquellec — A few observations…there’s a large volume of stains throughout the buildings in the hallways. Additionally, the parking garage elevator smells like pet urine, AND I almost stepped in dog poop in the hallway of building 6.
Wow - thank you for the shout out and the 4-star rating! We look forward to having you as a long-term resident! If there is anything you need, please do not hesitate to reach out.
|Recommended: Yes3.8 5 — Parking isn’t the best, and the bridge only on 3rd floor is inconvenient. The community is nice however, trash chutes could be cleaner. Overall very nice, units are great, most of the staff is very nice.
Thank you for taking the time to write about our community! We appreciate your kind words, and we will continue to work hard to make your experience a positive one.
|Recommended: YesGreat — Great and very nice
Thank you, and we appreciate your feedback!