Ratings & Reviews

Overall Rating

4
(146 reviews)
87.7% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

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Resident Reviews

submitted by Kerry J. - |Recommended: YesNew Residents — Hands down the easiest move in experience we’ve ever had. Apartment was spotless and move in ready. Never had that happen before Also, Trinity, Stacy, and Kim were beyond phenomenal in taking care of us. Thank you so much. We’re happy to be in our new home. kj
response from property -Hi Kerry, We are so grateful for your feedback. We are beaming with pride knowing that we hit the mark and delivered a great experience. Your opinion is valuable to us and by you sharing it with us, you not only encourage our team; you give us the necessary information to be our best! Thank you so much, Your Luxe Mercer Crossing Team
submitted by Jonas L. - |Recommended: YesVery Pleased — I am very pleased with everything here at Luxe
response from property -Hi Jonas, Thank you for taking the time to write about our community! We appreciate your kind words, and we will continue to work hard to make your experience a positive one. Sincerely, Your Luxe Mercer Crossing Team
submitted by Cynthia A. - |Recommended: YesNa — Na
response from property -Cynthia, Thank you for choosing Luxe Mercer Crossing to call your home. We apologize that we have not met your expectations and appreciate your feedback. It is our goal always to provide excellent customer service. We value our residents, and we would love for you to contact us so that we may discuss the matter further. Please feel free to contact us at [email protected]. Sincerely, Your Luxe Mercer Crossing Team
submitted by Courtney B. - |Recommended: YesLove The Apartment Site Everything Is So Nice. — So far my stay has been great I would recommend.
response from property -Thank you for taking the time to write about our community! We appreciate your kind words, and we will continue to work hard to make your experience a positive one.
submitted by Emily B. - |Recommended: YesExcelente comunidad, Simon excelente manager, e igual a su equipo uno va al leasing te atienen con la mejor atención en ingles o Español. Ya tengo mi segundo contrato con ellos, y no cambio esta comunidad. El equipo de mantenimiento también excelente.
response from property -¡Gracias por tomarse el tiempo para escribir sobre nuestra comunidad! Apreciamos sus amables palabras y continuaremos trabajando arduamente para que su experiencia sea positiva.
submitted by Rohit L. - |Recommended: YesApartment — Nice place to live in
response from property -Thank you for your feedback! We always love to hear why our residents love us!
submitted by Sirisha H. - |Recommended: YesCustomer Service — Excellent customer service and knowledgeable staff
response from property -Thank you for your review! You have honestly put smiles on our faces. Please come out to our next resident event; we would love to see you!
submitted by David M. - |Recommended: YesI lived here one year ago, now I’m coming back it’s one the best complex in Dallas, they keep it like 5 stars hotel, you can find the best staff they help you in everything, if you want to live in a good place just lease here, definitely the best place
response from property -Thank you for your review! You have honestly put smiles on our faces. Please come out to our next resident event; we would love to see you!
submitted by Tamera S. - |Recommended: YesI Love These Apartments. — This apartments are beautiful and really nice. I would happily tell people to move over here. I live that these apartments have activities. I don't get to go to all of the because I work at night. But my kids get to attend them. The over bad thing is when some people don't pick up behind their dogs. But I love it here.
response from property -Wow - thank you for the shout out and the 5-star rating! We look forward to having you as a long-term resident! If there is anything you need, please do not hesitate to reach out.
submitted by Sean M. - |Recommended: YesResident At Luxe — As a first time renter the staff made it so easy to move me in and staff is amazing
response from property -Thank you for taking the time to write about our community! We appreciate your kind words, and we will continue to work hard to make your experience a positive one.
submitted by Xuan Q. - |Recommended: YesGreat, Except One Complaint. — Staff is amazing Everyone I’ve encountered with has been super sweet and helpful. I always get a quick response to all my questions. They would offer me water and cute treats in the clubhouse. Very welcoming staff, indeed. The complex is very clean and well kept. ONLY COMPLAINT I have, and the reason why I gave “Parking” a 3-star rating is, because of the people parking all day, everyday at one of the “Loading” areas between Buildings 6 9. It clearly says “No Parking” on the sign but it doesn’t seem like the residents visitors care or they refuse to ignore. During my move these past few days, I would have loved, for myself and my movers, to be able to park there instead of in the street on the fire lane. I have seen many others have to do the same and park in the street to unload their things instead of in the designated area. It’s honestly just a little upsetting to see as a new resident because it’s clear that this habit has been there for awhile. Even though parking may be allowed in other areas of the complex, if this area in particular, is truly a “Loading Area with No Parking Allowed”, there needs to be more visible signs or alertness by staff to inform people not to park there. Other than that, I’m excited to live here and I appreciate the staff for making everything so seamless so far. Thank y’all
response from property -Thank you for choosing us as your new home and for your thoughtfulness in taking the time to review our community with a five-star rating. We look forward to having you as a long-term resident! Please join us at our next Resident Event.
submitted by Jesse B. - |Recommended: YesGreat Place To Live — Just got here and I am very impressed with the staff and thier professionalism.
response from property -Thank you for your feedback! We always love to hear why our residents love us!
submitted by Viral M. - |Recommended: YesNice Place — Nice place and good location
response from property -Thank you so much for your review! We always strive to make your living experience a great one!
submitted by Nikolas B. - |Recommended: YesVery Good Apartments To Live In. — Very happy with the apartment.
response from property -Thank you for taking the time to write about our community! We appreciate your kind words, and we will continue to work hard to make your experience a positive one.

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of Luxe at Mercer Crossing, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by Luxe at Mercer Crossing, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose